Refund policy

 

We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it under the following conditions:

• Returns: Items must be returned within 30 days of receipt.
• Condition: Items must be unused, in original packaging, and in the condition in which you received them.
• Proof of Purchase: A valid proof of purchase is required for all returns.
• Return Process: To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number] for a return authorization and shipping instructions.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was shipped.
• Refunds: Refunds will be processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original method of payment.
• Exchanges: We do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.